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In by ferociousmediaNovember 25, 2024

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4255 Meridian Pkwy Suite 101, Aurora, IL 60504

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Google Rating

4.7

Based on 4940 reviews

Perfect Home Services

4.7

James Filut

18:14 04 Feb 25

Tammer C was here today for our annual furnace tune up. Fantastic work, got it clean and ready for the next season. Thanks !

Paul Whittenhall

22:29 03 Feb 25

Great customer service. Same day service. Cleaned up after their selves.

BONNIE Gilio

16:38 01 Feb 25

Brian Rosero

01:04 01 Feb 25

I’m not one to leave reviews or complain about anything but I am not pleased at all with their services. I just had a furnace tune up and was told of a “suspected” crack in the heat exchange and that I needed a new furnace due to the potential for carbon monoxide. I had another company come out for a second opinion, they took apart my furnace, and confirmed no cracks. I also had a plumbing tune up where the tech told me that we had dangerous levels of chlorine in our water. We had the Village come out to show us that the levels were fine. Overall seems like they don’t have very knowledgeable technicians that use scare tactics to sell their services.

Sheryl Baumgarten

19:31 31 Jan 25

Technician was prompt and courteous. He took the time to introduce himself to the dogs and was patient at their excitement

Veysel Demir

17:36 31 Jan 25

Bill H.

20:41 30 Jan 25

I've used their services for my home heating and air-conditioning for many years. They are very through in their inspection, keeping documents and a history of each visit. Highly recommended.

X Gkc

19:03 30 Jan 25

David Biriliac came in this morning to install the kitchen faucet, garbage disposal and also found a leakage in the pipe connected to the sump and fixed it. He was very professional, came on time, fixed things really fast. He was also friendly and courteous. Extremely good job and they came at a moment’s notice.1/302025 - Corey Arce came in for Furnace maintenance. He did a fabulous job. He not only took care of the necessities but also took great care in cleaning up the furnace to stop likely future problems. Excellent!

Rajeev Dilipkumar

00:05 30 Jan 25

Matt Schieler

23:21 29 Jan 25

Michael Koumandarakis

15:48 29 Jan 25

everything was great Jake was great to

Adrienne Adams

00:00 29 Jan 25

Our provider was very courteous and informative. The company is always available and are reliable.

David Lang

19:37 28 Jan 25

Lucas, my tech, is great! Having issues with getting parts and hoping for the best.

Michael Koumandarakis

19:29 28 Jan 25

Everything was great

Jay Smith

23:44 27 Jan 25

Lucas Eaton came out today to fix our humidifier and I was SO IMPRESSED! He has tremendous knowledge and was gracious and kind. He explained everything, including what went wrong and he put in extra effort to get the needed parts.

Gina Morgan

22:49 27 Jan 25

From the phone call to require service, until the job was completed, Perfect Home was excellent. From start to finish it was less than 24 hrs.

William Werner

19:27 27 Jan 25

Jim Okeefe

17:38 27 Jan 25

Michael was our technician today. He was very knowledgeable And explained everything he was doing to our Furnace. He’s very good at his job and very polite. Five stars for michael

Mary Konstantopoulos

16:29 26 Jan 25

Very good customer service they explain everything clearly where you can understand. Very friendly and efficient.

Rebekah McMurtry

21:14 25 Jan 25

Mark Peters

16:20 25 Jan 25

Perfect job the teck was very professional and very good at his job.

Michael W

13:59 25 Jan 25

Scammers! I got a text saying I was signed up for a monthly service at $20/month that I NEVER SIGNED UP FOR! When I texted back saying such they told me I need to fill out a form to cancel. I refused to fill out any form for something I never signed up for in the first place! I best not see any charges on my account. Also they are overpriced anyway.

Dominic Benavides

02:38 25 Jan 25

Our service tech Theo V. Arrived on time, and was very knowledgeable. He completed our service call in a timely manner and was such a kind hearted employee who took his time and did the work required in a timely manner.

Coletta Forster

00:37 25 Jan 25

If I could give a -10 review, I would. We have had no heat and called for service yesterday. We were scheduled for service between 8-10am this morning. After not showing up, we called to make sure we were on the schedule for today. We were told that technician was running behind on his 1st job, but we were next on the list. At 2:30 pm with no tech or call from them, we called again. We were reassured that a tech. would be out for service shortly. I explained that it was 61 degrees in my house and if they were unable to service us, please just let me know so I could make other arrangements. The girl on the phone assured us that someone would be out today to take care of the problem.At 4:55 we called again and now the answering service told us someone would be reaching out to us shortly. Did we receive a call back, no! This is the worst company I have ever dealt with. They obviously don't care about their customers, we are repeat ones, since the low is going to be -2 tonight and we have no working heat. Thanks Perfect Homes Services for wasting our time today. You should change your name to Negligent Home Services or Awful Homes Services. I will never use your company again. Thankfully, another company will be out tomorrow morning.

William Aviles

23:59 24 Jan 25

Mr. Alon was very professional and explained what he was going to do. He did a great job and also explained what he found. I was very impressed of his knowledge.

Rachel Forster

23:47 24 Jan 25

I wish zero stars was an option. I was told the tech would arrive between 8-10am. 10am rolls around and I call to ask if I was still on the schedule. The girl said I was the next stop and would receive a call when he was on the way. It is now 5:45pm and no sight or call from the tech. This is some of the worst service I have ever experienced. My house is without heat and I am so cold. Thanks for nothing!

Gloria Hunter

17:01 24 Jan 25

They came for annual maintenance service on my furnace. Did a great job. The house feels warmer already. The technician was great and explained everything.

Wayne Blouzdis

12:23 24 Jan 25

I can highly recommend this company and the way the furnace and air conditioning were installed. The installers were very good. As they worked and when they finished any questions we had were answered by them. They were careful in our home and cleaned up when done. This is the way that I feel about how these installers did the work at my home. I will now have a good furnace and air to meet the weather conditions. The maintenance inspection was done 2 years later and the checkup that was done was also very complete and any questions I had were answered.We just had our home ductwork cleaned and can highly recommend this service from Perfect Home Services. This was also done very well and any questions I had were answered. We also have home checkups for the plumbing, furnace and air conditioner.

Domo Jack

08:41 24 Jan 25

We’re highly dissatisfied with the service done Jan 23, 2025 from Christopher Archibald and Jake Troyer that was done at my elderly grandparents residence. Not only did you all remove the flow unit and didn’t install the water softener you spoke to Mrs. Dees about installing, but you all left my grandmother that’s on oxygen and my wheelchair bond grandfather home with no hot water and heat. How do you not check/verify that the water heater and furnace is working properly before you leave. Also winter in IL tonight being 7 degrees. This is unacceptable, corporate and BBB will be contacted. Over the years of being a loyal customer, the services done has been more and more subpar. Again we are highly dissatisfied with the service that wasn’t completed!

Rajesh Radhakrishnan

02:00 24 Jan 25

They were very professional in their dealing. They explained the workings of thermostat and other components very well. They tested every component.It’s nothing to do with their approach, but a downside I found is (1) the way the look of the new furnace finish and (2) how the condenser was left on the base of the already existing supporting frame, which I explain it below:(1) the foil tape that they used to plug the gap in the joins of the furnace ducts is sticking out, which is not giving a good finishing look. That part of the work appears to be kind of a patch work. They explained me that it’s as per the city code but i still feel that it could have made aesthetically looking better.(2) the size of the ac unit was bigger than the size of the existing supporting frame that was holding the old unit. They took out old ac unit but placed the new bigger ac unit on the existing smaller supporting base causing the new unit to appear sticking out slightly out of the base. Again, this also has an impact on the aesthetic aspect of the finishing look.Besides these two issues that affects the aesthetic look of the finishing work, everything was perfect including the start and the end of work, their professionalism, and cleaning the area after finishing work, etc. was perfect.

Pam Meixner

23:38 23 Jan 25

Great service with a friendly personality!Speedy attention to our issue. Theo was a nice professional person.

R SCHAEFFER

22:39 23 Jan 25

A very thorough cleaning and did advise me of a part that may not last too long for me to consider replacement. Technician was very professional!!

Andrea Chavez

20:26 23 Jan 25

Had a great visit with Destin Turner. He was informative and easy to talk to, answering all my questions.

JAY DUB

18:50 23 Jan 25

Alan is Very Professional and informative! TooK the time to explain everything carefully. Answered all my questions fully. Alan would be my first choice to return for any other issues I may experience.

Brandon Neary

18:40 23 Jan 25

Alessandro the electrician was polite, experienced and fixed my families issue. He walked us through everything and was genuine. We are thrilled with the experience and will recommend this company to everyone. Thank you

Debra S

13:05 23 Jan 25

Thank you Michael for being a friendly and informative heating professional. It's fantastic to have my humidifier work again! I highly recommend Perfect Home!

Carolyn Redding

03:06 23 Jan 25

I rely upon the integrity, expertise andhigh quality work performance provided by Perfect Home Services. Their knowledgeable and friendly technicians and staff are the best!

Mark Niles

00:12 23 Jan 25

Theo did a very professional and thorough job on servicing our April Air Humidifier and insuring it was working properly.

Kimberly Moore

18:38 22 Jan 25

My technician Allen was very helpful and informative. Was quick to resolve the issue. He truly is a blessing

Willie Wright

16:22 22 Jan 25

The technician was patient,skilled, and understanding.

David Unger

02:17 21 Jan 25

Super happy on the response time. Issue was explained really well. Tech was professional and courteous. Great experience considering it was 4F outside.

Frank Kostuch

21:37 20 Jan 25

Bill Birch

17:38 20 Jan 25

Alan was great. He called with an expected time window and got here on time. He was knowledgeable about our boiler, and quickly diagnosed and fixed the problem. Very efficient and courteous service.

P A

22:16 18 Jan 25

Be alert, be cautious, don’t get pushed into a hasty expensive decision when you hear your perfect home services technician say “cracked heat exchanger!” PHS was brought in June to check out the A/C. Instead, the technician started by checking the furnaces, painted a picture of imminent danger due to carbon monoxide poisoning. We had just had the furnace checked out a few months ago. The Heat Exchanger / Imminent danger is part of this company's MO. Now don’t get me wrong, Carbon monoxide should be taken seriously, and we have CO detectors, including one very close to the furnace. But honest people would never ever use a false threat of danger to sell furnaces. Check them out on Yelp for a full run down. Save yourself unnecessary expense. Footnote to the story. Start to use furnaces in Sept. - turns out the technician had disconnected one of the furnace's inducer motors - without telling us - preventing the furnace from starting up. I'm sure this was done in the name of “safety” Oh - and the tech wrote up over $6000 worth of repairs on the furnaces and A/C's.Stay away. January update, furnaces running fine.

Miriam Osborne

00:40 18 Jan 25

I like that they send you a Pic of the electrician. He was very couteous and friendly. He did the job in a matter of minutes. I told them I needed some ASAP and they came thru for me. Tha price was very reasonable. I am satisfied customer.

Tina Bonin

21:14 17 Jan 25

I can't say enough positive things about Brian Mc. He went above & beyond to help fix multiple problems with our water heater. He was so kind & professional. He made sure everything was taken care of. He did not miss one detail. I will only be using your company & Brian for all needs. Thank you so much to Brian & Perfect Home!

June Porter

15:50 17 Jan 25

Crescent City Chicago

02:26 17 Jan 25

My Boiler would not turn on, on January 14th 2025 which, as of today, was the coldest day of the winter season with temps in the single digits overnight. The temperature inside my home got into the 30s, brutally cold.A technician showed up the following morning and changed my ignition module which fixed the issue and my boiler was able to fire up. A tune-up was also performed by the technician and these were all repairs covered under warranty.However because the heating cycles lasted a long time to heat the house back up, the system had to work overtime and my expansion tank thus failed and my relief valve began to pop after several warming cycles because the failed expansion tank led to excess pressure in the system.The original tech told me my expansion tank replacement wasn't covered and I was livid. He claimed the old expansion tank was in use and my boiler system was new and only 2 years old. There should not have been old parts on a new unit to begin with.I reached out to management and found out that ABC Plumbing had taken over Perfect Home Solutions and the manager Melanie Franco did a magnificent job of taking a deeper dive into my account to find out that my expansion was replaced 2 years ago and was definitely covered. Not only did she make sure another tech (AL) came by to replace the tank, they also replaced my relief valve that popped several times and now my system works like new.Unfortunately, because my house was so cold before the boiler could be fixed, some of my pipes froze and upon thawing caused settlement inside my faucet fixtures and filter installed in my toilet. I was able to clear all of the debris myself though and everything is working normally.Giving 5 stars, not on behalf of the first tech (because I had to do some unnecessary phone calling and research on possibly fixing the issues with the expansion tank myself even though it wasnt his fault but more of his company's fault for not having accurate records readily available) but giving 5 stars for the efforts of Melanie Franco with ABC Plumbing and the technician AL with Perfect Home Solutions for helping make all my troubles go away without having to come out of pocket during an emergency.

Yvette Daniels

00:29 17 Jan 25

Polite, and very knowledgeable. Spent the time necessary to make sure everything was right,

David Namest

22:39 16 Jan 25

Brian was my service technician and he was great! He spent far more time fixing my problem than was expected, but only charged the original quote. I am very happy with Perfect, have used them before and will continue to. Strongly recommend!David N.

Kara Schuler

20:47 16 Jan 25

We've used Perfect Home Services for a few years - they were incredible in the past - they fixed our floor water heaters when other service providers couldn't figure it out and hand held us through a pipe burst in such a caring manner. Such great people that I had entered into a VIP membership with and trusted to take care of my condo when we became landlords.Unfortunately my 2 most recent experiences have turned me from advocate to adversary. The TLDR is that for whatever reason they now focus on profit over customer experience, try to upsell you, and have a created a bureaucracy in which you can't get issues resolved timely.1. While maintenancing my HVAC system in the spring, they told me I needed a $3k part. I actually work for an HVAC conglomerate that has a business based in the burbs and I had them send one of their guys over to verify. I was told that was an incorrect diagnoses and what I needed was a couple hundred dollar part instead.2. We are now landlords and in early September our tenants had a leak in the nursery for their baby due in December. They came out, investigated the leak told us we needed to take out our walls and our ceiling so they could diagnose, which we did. Got it all fixed through a combo of dishwasher parts and clearing a pipe clog.After 2 months of debating with insurance to get the reconstruction of the room done, we finally got the walls back up and room functioning. ONE WEEK later there was another leak in that room, so we called Perfect Home Services. I was called by their plumbing manager and told that they misdiagnosed our plumbing issue originally and they needed to pull the walls back out. Walls were pulled out and then they told me that the pitch in our plumbing was wrong and that they were going to have to do a full re-piping that would cost over $5k and likely involve us having to take out walls in other bedrooms. I was very pissed, as we were nearing my tenants due date, but told them to go ahead.The final crew came out, said that the pitch was fine and they just needed to clear a deep clog in our pipe. They fixed it and left. Now we needed to get the walls back up, which was something the plumbing manager told me he would pay for. I could not get ahold of the plumbing manager - he was ghosting my calls and I ended up calling the office and was told he had been fired. I asked to be connected with the new plumbing manager and was told they were in meetings for 3 days and couldn't respond to me. I explained the importance of timing here as my tenants were due with their baby in a few weeks, and got no where.They then told me I would go through some sort of customer success and was assigned a contact and she would call me in 24-48 hours - I explained that wasn't okay, I needed this done ASAP. They said they would try. I gave them 24 hours and then I called them again, was told there was nothing they could do to expedite. This is the point where I lost it on the poor customer service person on the call and she finally made an effort to help me - I think she got my customer success person to call me later that day, if memory serves.The customer success person was super apologetic and made sure to get the reconstruction done within 5 days. My tenants were happy and I was relieved to have this done.....Now today. I just received an invoice in my e-mail for $5k for the re-piping that didn't happen. The invoice even says "Did not collect payment as invoice will need to be revised". LOL.I had to call the office. The person on the phone was very confused and said she has to pass this along to her plumbing manager who will call me back at some point... and again here we go back on the hamster wheel of confusion and taking up too much of my time.

Larry p

20:32 16 Jan 25

Tech arrived on time and was very thorough and efficient and answered all my heatng/humidifying issues

Shauna Dills

16:34 16 Jan 25

Taha was very professional and knowledgable. He answered all our questions and provided solutions that worked for us. Would be happy to work with him again.

Kevin McDonnell

21:12 15 Jan 25

Caveat Emptor.ABC Plumbing, which acquired Perfect Home Services is NOT recommended. I recently had the unfortunate experience with them of having a defective control panel on a 2 year old water heater that needed replacing.While the cost of the part of the original manufacturer was covered under warranty, I was given a ridiculous LABOR quote for 20 minutes of work plus commuting time to pick up the part for over $1,000, I mentioned this to the tech, contacted the company, but was not called back for over a week.Needless to say, when its days before Christmas and you have a house full of guests that need hot water, I did not have much leverage.I should have hired a white shoe law firm because that would have been cheaper. I will never use these people again unless they want to give me a refund or credit. I recommend others that are just as competent but charge a fair rate, which in my view would be 2x the cost of the union pipefitter or probably $300-$500 max.

Alan Wehmann

15:25 15 Jan 25

The furnace technician came in response to our furnace overheating. He told us that we should have all of our air registers open. With that done, the furnace stayed on through an even colder morning.

Amanda Sirvatka

00:17 15 Jan 25

I love the work and workers from Perfect Home Services! I feel their work is honest, competitively priced, and thorough!

Judith Meyers

19:05 14 Jan 25

Excellent service, professional, knowledgable and great communication.

Kent Walker

18:51 12 Jan 25

Daniel Collens

13:08 12 Jan 25

Suggested diagnostic fee was ridiculously high for the work that a needed to be done. When I declined the work the tech tried to charge me a fee for this. The fee was never mentioned to me when I first called to get an appointment. Tried to sign me up for a subscription that was also never mentioned. Totally disappointed with this experience.

Michael Jago

22:42 11 Jan 25

Proficient, professional and thoroughly helpful with suggestions for maximizing the efficacy of our heating system. Thank you.

Roy Wiemerslage

20:30 11 Jan 25

Great Tech ! Analyzed the problem replaced needed component. Steve Cathers was courteous, knowledgeable and made sure all was working . It was not a rush job but one done with care and respect. He is a great asset to Perfect Hone Services and as a Tech for the homeowner. Thanks Steve!

Leslie Masood

17:18 11 Jan 25

Worst company. Stay away, they installed 2 furnaces and ever since they did that we had 3 rooms without any heat. We then had them come several times to try to figure out what the problem was. They had us spend thousands of more dollars installing flexible ducts to correct what they thought was the problem which turned out to be unnecessary since it failed. Big company, impersonal, and couldn't care less about their customers .

Rod Mcwhorter

00:21 11 Jan 25

Very polite explained what he was doing and offered suggestions about heating systems and possible cleaning of system

adam yamout

22:50 10 Jan 25

Jake gave us an excellent service I will recommend him to anyone 100%, this is a great company.

Eric Carlson

18:46 10 Jan 25

Had a great service visit: very professional and helpful!

John Bernardini

18:33 10 Jan 25

New furnace and air conditioner

steve cambra

02:29 10 Jan 25

Professional, courteous service. Knowledgeable staff.

Chung-der Young

23:41 09 Jan 25

Brent is very profession and courteous to check the plumbing system in my house! Great work!Thanks!

Larry Sapieszko

22:40 09 Jan 25

Bob was great at explaining everything. Talked nicely so I can understand.

sameen ahmad

22:13 09 Jan 25

Theo was great! I’m glad I got the membership

Dennis Celaya

20:24 09 Jan 25

Everything was outstanding, great service and knowledge. Good team work

Kevin Volkening

20:23 09 Jan 25

They were incredibly responsive.I called in the morning,that same day in the early afternoon they had a technician out to do a thorough investigation into the problems.We decided to get prices for replacements instead of repairing my existing equipment.They had an salesman out that same evening.We agreed upon a price and the very next day they sent two professional installers to complete the job.I would highly recommend them for anyone with immediate HVAC issues.

jack baran

19:52 09 Jan 25

Prompt. Very professional. Knowledgeable. Thank you

Eric Pyle

18:03 09 Jan 25

The service was great, Zach Olson was our tech. He was professional, explaining what was being done and answering any questions that i might have had. We were very pleased with everything.

jeanine alexander

02:36 09 Jan 25

Christopher A was A true professional, and so helpful and informative I would refer him to my friends and family!!! Excellent service

Rafael Valverde

01:40 09 Jan 25

Woke up to my heat not working despite the thermostat being set to 70 degrees. It was 61 degrees in the house. I called PHS to schedule a tech appointment. They were able to send a tech the same day. DeStan Turner serviced the HVAC and walked me through what he was doing. He ensured I understood each step of the process. DeStan was professional, down to earth, and clear with his communication. When I use PHS in the future, I'll absolutely request DeStan to come out! He's the man!

Santiago Nava

01:21 09 Jan 25

Excellent.

Sarah Adams

22:36 08 Jan 25

Very friendly, reliable and professional. Carlos answered all my questions and left me feeling confident with my new air conditioner.

Gina Petit

21:06 08 Jan 25

My tech Zach was great was very patient with me and helped me with my questions.

Duane turner

20:59 08 Jan 25

Cheng Xiao Cui

19:42 08 Jan 25

Mike was courteous and professional. He came within a couple hours and finished the furnace tune up quickly. Highly recommend PHS services.

Pam Smith

18:19 08 Jan 25

I wish I could give Brian of Perfect Home Services 10 stars. He is courteous, professional and very knowledgeable of his job. We had a plumbing problem which Brian figured out and fixed the problem. Not only is Brian wonderful, it started with my phone call. The lady who initially took my call was courteous and professional as well. I also was sent a text to keep me updated and if I text the company I received a prompt response. I am so glad I found Perfect Home Services. I am referring them to family and friends. I will tell them to request Brian if possible.

Bobby Chacko

20:14 07 Jan 25

Great service!

Taylor Bird

19:23 07 Jan 25

On time, knowledgeable, and friendly

Katrina Rue

23:48 06 Jan 25

Very quick, friendly, and professional! They’re definitely my service of choice.

Bessie Sianis

22:03 06 Jan 25

I have been having nothing but trouble with my furnace and air-conditioner. I bought it 2 years ago paid over $18,000 and constantly having problems!!!! I have warranty and they ALWAYS want to charge me. Getting FED up with Perfect home services they are NOT PERFECT!!!Had to call back at 6;30pm and 10:45pm and noone called us back. Heat is down to 62 degrees in the house and we all are freezing. We are in long underwear, sweatpants; hoodies, snuggles , and will have to sleep with 5 blankets each. my mom brought us some blankets my aunt. did also. Next morning still not call backso I'm making my THIRD call it's 59 degrees in my house now. I should call ABC news to let them know how PERFECT HOME SERVICES TREATS THEIR CUSTOMERS!!

Mora Family

19:47 06 Jan 25

Terry Palmer

17:38 06 Jan 25

Janice Quirk

00:47 05 Jan 25

I'd like to give the technician 5 stars. He was very professional and gave a good explanation of the situation and how to fix it.I thought it was a bit costly, but ... I was able to use a coupon that knocked off a little.HOWEVER, I was disappointed with the after hours phone service. The person who took the call told me I would be a priority and contacted around 7 am. When that didn't happen I called again, and the same person (although she denied she talked to me) told me I would be a priority and contacted around 8 am. Again, that didn't happen, so I called directly to the office and was scheduled. I'm not sure if she ever forwarded the message.

Andrea Chavez

23:12 04 Jan 25

Had a great experience with Christopher Archibald. He did a great job explaining everything to me and providing options to consider, should I run into issues w/ the ejector or sump pump.

David Rooney

18:04 04 Jan 25

I have been using Perfect Home Services for serval years now and they have always been great. My technician, Christopher Archibald, was very knowledgeable and informative and showed me all of my water heater and water softener possibilities. I look forward to using Christopher for my future plumbing needs.

Westchester, IL Family

16:39 04 Jan 25

Alessandro tech was very helpful, experienced kind and patient.

Donna Ellefsen

19:36 03 Jan 25

laura serruto

19:01 03 Jan 25

Carina Avalos

18:59 03 Jan 25

Theo, was very understanding and accommodating he was patient and understanding and did an outstanding job. Very happy with the service.

Francis Peterkin

18:12 03 Jan 25

Mike Sanchez solved our furnace issue quickly and efficiently. I appreciate his friendly and customer focused approach. Glad to have heat again!

Jen Tranchitella

19:07 02 Jan 25

Tammer was very knowledgeable and took his time to diagnose and explain all the options. His help and expertise were greatly appreciated.

Maggie Mesch

16:28 02 Jan 25

Zero stars. Be a homeowner for 15 years. Have never experienced anything close to such horrible customer service and technical experience. Don’t walk away from this company but run.Our family lost over $3000. This company should not be in business. Nothing but crooks.

Nathan Chamberlain

16:28 02 Jan 25

Jake was knowledgeable, professional, and helpful. He advised we wait to fix a potential drain problem because it has, at least temporarily, resolved itself. Really great news to get just after Christmas.

Carrie Taylor

19:56 31 Dec 24

Alex Arellano came to service my furnace a couple of days ago and discovered an alarming amount of issues. He was here for quite awhile and I am so glad he was!!! We were waiting on the home warranty company to come out as they could not come as quick as Perfect Home Services could. It was only $49 so I figured, why not? Alex deemed the unit unsafe and not to be used which was legit.The home warranty came out and they did not know that Perfect Home Services came out before. They said everything was "fine." When I finally showed them the pictures and the documentation showing that it was not, the tech literally goes, "Um... I am not even sure where they were looking at."Due to this the company called my home warranty and told them all this information and it is now getting replaced. We have the option to get a check instead of having the home warranty place it in. Most likely, I'll be calling Perfect Home Systems back to purchase a unit.Alex not only was friendly but he was thorough. If I would not have him look at it I would have thought everything was fine and then the unit would have broken. Also, I was told that Carbon Dioxide could be coming out of the unit.Alex is amazing and deserves praise as well as a raise! You don't have techs like him everyday and for that... I am so very grateful he was here.

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